Hello,
Thank you for emailing us. On average it takes between 7 to 21 days for a successful delivery to be made.
Once a package arrives at the mail hub in your country it is distributed to one of various delivery routes. Sometimes there may be delays along the way that can increase delivery times.
All items that we ship are dispatched by First Class Airmail, we never use surface mail. This method of delivery is not trackable or traceable. 8 weeks must elapse from the day of posting before we can investigate further.
If your item has not arrived after the 8 weeks have elapsed we can at that time either refund or reship the item to you. You will not be without your order or your money.
Please contact us by e-mail once your order does arrive, so we can be sure that everything has been received and that you are 100% satisfied with your purchase.
If your order does not arrive within an 8 week period please notify us at returns@dvdboxoffice.com.
Please note for future ordering, we do also offer DHL courier service. This is a 2-4 day trackable service. Pricing can be found on the site in the shipping information section or you can email us for further details at info@dvdboxoffice.com.
Please feel free to e-mail us anytime you have questions or concerns about our products or your account.
Regards,
Tamara
DVDBoxOffice.com
Toll Free: 1 888 852 9063
Ph: 905 709 1571 Ext. 210
Fx: 905 709 4073
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